PlanGames Privacy Policy

Last updated: April 8, 2026

At PlanGames, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online gaming services.

Information We Collect

We collect personal information such as your full name, date of birth, residential address, email address, phone number, and government-issued identification for account verification and compliance with Australian anti-money laundering laws. Financial details including banking information and transaction records are gathered for payment processing. We also collect technical data like IP addresses, device information, and gaming activity such as betting history to enhance security and services. This information is collected lawfully and fairly as required under the Australian Privacy Principles.

How We Use Your Information

Your information is used to create and manage your account, process deposits and withdrawals, and verify your identity to comply with gambling regulations. We use it to personalize your gaming experience, prevent fraud, and improve our platform based on usage patterns. Data may also support responsible gambling initiatives and marketing communications where you have consented. All processing occurs on legal bases including contract performance and legal obligations under Australian law.

Information Sharing

We disclose personal information to service providers such as payment processors and hosting companies under strict confidentiality agreements compliant with the Australian Privacy Principles. Sharing occurs with regulatory bodies like AUSTRAC for anti-money laundering compliance, taxation authorities, and state gambling regulators when required by law. We do not sell your data to third parties.

Data Security

We implement robust security measures including encryption of sensitive data, secure servers, and access controls to protect your personal information from unauthorized access or breaches. Regular security audits and staff training ensure ongoing compliance with industry standards. Retention periods align with legal requirements, such as 7 years for financial records under anti-money laundering laws. In the event of a data breach, we will notify affected users and the Office of the Australian Information Commissioner as required.

Your Rights

Under the Privacy Act 1988, you have the right to access personal information we hold about you and request corrections if it is inaccurate or incomplete. You may request deletion of your data where permissible, object to certain processing, and withdraw consent for marketing at any time. We respond to such requests within 30 days; contact us to exercise these rights or complain to the Office of the Australian Information Commissioner if needed.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyze usage, and provide personalized content. These collect non-personal data like browsing patterns for security and optimization. You can manage cookie preferences through your browser settings.

Contact Us

For privacy concerns or to exercise your rights, contact our Privacy Officer. We aim to respond within 7 days.